What is Quality Management?
from: ctstek.com
Quality management ensures that an organization, product or service is consistent. It has four main components:
- quality planning
- quality assurance
- quality control
- quality improvement
Quality management is focused not only on product and service quality, but also on the means to achieve it.
Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.
There are many methods for quality improvement. These cover product improvement, process improvement and people based improvement.
http://www.ctstek.com/article_details.php?faqID=57
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